What happens if we are late or fail to show up for our scheduled balloon ride?
The requestor of a hot air balloon ride with Air Display receive a flight confirmation email once they have provided the required passenger and
credit card information. This confirmation email provides all the necessary information including what to wear, meeting location,
times and the phone number Air Display will be using for your advance flight notification phone call regarding the status of your scheduled balloon ride. Air Display meets ONLY
if the weather forecast for your flight is promising. If you are late or fail to show when the flight has been called on, the credit card you provided to hold the reservation will be charged
the full fare.
We have changed our mind and want to cancel our balloon
ride. How do we do this without a penalty?
The Air Display "TERMS and CONDITIONS" page provides information about client requested balloon ride cancellations. Client requested balloon ride cancelations for their party or members of
their party without sufficient notice given to Air Display, will incur an escalating penalty up to the full fare.
What is the difference between a Balloon Ride Certificate and a Voucher?
A Balloon Ride Certificate entitles the holder to a hot air balloon ride for the number of persons the certificate is made out for. Ride Certificates are typically used when
a third party wishes to give a balloon ride(s) to someone else. Certificates are paid for in advance and are nonrefundable. The Air Display "TERMS and CONDITIONS" page provides additional information about
Balloon Ride Certificates.
A Balloon Ride Voucher is a partial payment for a hot air balloon ride. It's value can be applied to any of the hot air balloon ride services Air Display
provides. Vouchers are sold in 100$ increments plus HST (tax). The Air Display "TERMS
and CONDITIONS" page provides additional information about Balloon Ride Vouchers.
My guest will not get in the basket for love nor money. Can I get a refund from a Ride Certificate or Voucher?
The terms and conditions were made clear to the purchaser of the Ride Certificate or Voucher before the sale. Balloon Ride Certificates and Vouchers are not
If a ride refusal occurs without sufficient notice to Air Display, the Certificate or Voucher will be considered redeemed. The Air Display "TERMS and CONDITIONS" page provides additional
information about client requested balloon ride cancellations.
I'm surprising a friend or family member with a balloon ride to celebrate a special occassion. What happens if they do not want to go or cannot go
About surprises, it is not a reach to think that someone may not want to fly in an open basket of a hot air balloon. It is the client's responsibility to be sure their guest
will and can participate. If they refuse to fly, the credit card used to hold the reservation will be charged the full fare. The Air Display "TERMS and CONDITIONS" page provides additional information about client requested balloon ride cancellations.
Is there an expiry date for my Balloon Ride Certificate or Voucher?
Because weather rescheduling is not uncommon with hot air balloon flight, Ride Certificates and Vouchers do not expire as long
as the Certificate or Voucher remain validated. See the next question.
Why do I have to validate my Balloon Ride Certificate or Voucher and what the heck does that mean anyway?
Ride Certificates and Vouchers get lost, destroyed or otherwise abandoned. To manage our outstanding ride debt we have a validation process for issued Balloon Ride Certificates and
To validate a Balloon Ride Certificate or Voucher you simply need to schedule a hot air balloon flight at least once a flying season (May through October) until the Certificate or
Voucher is redeemed. If the recipient fails to validate their Ride Certificate or Voucher as prescribed, Air Display will consider the Certificate or Voucher redeemed. The Air Display "TERMS and CONDITIONS" page provides additional
information about Ride Certificate and Voucher validation.
Is Rolland Enterprises Inc. (Air Display Hot Air Balloon Team) insured?
Yes. Flight insurance is a requirement of the Canadian Aviation Regulations (CARs).
Does the Pilot require a license?
Yes. The Canadian Aviation Regulations (CARs) requires balloon Pilots to be licensed, perform annual license maintenance activities and as well regular medical checkups to remain
Is the hot air balloon mechanically inspected?
Yes. Transport Canada regulates the inspection of all certified aircaft in Canada to ensure the aircraft remains airworthy and safe to operate. Inspections occur every 100
hours of air time or once a year, whichever occurs first. These inspections are performed by a Transport Canada licensed, Aircraft Maintenance Engineer (AME) - Balloons.
The weather is beautiful outside, why has our flight been cancelled (again!)?
Sometimes going for a balloon ride demands patience. Weather is weather. If we could control the weather, ballooning becomes a whole lot easier.
Hot air balloons require specific weather conditions to operate safely. If it is a beautiful day, winds (surface or at higher elevations) are usually the cuplrit. Balloons do not fly
if convective activity (thunderstorms) are within 100 km in any direction.
Another reason your balloon flight could be cancelled is wet fields. Balloons land in fallow fields. If a significant rainfall has recently occurred, fields will be muddy and
difficult to access by our recovery team. Driving on wet fields also causes troublesome ruts for landowners.